Bitcoin casinos can be hard to understand sometimes, with all the bonuses going on. First it’s a free spin, then a reload, after that you get a new game or provider. It can all get a bit too much, right?
If you’ve been around with mBitcasino for a while now, you know our Customer Support team is always ready to help you. Mr. Bitty wanted to go the extra mile and he asked:
What are the most burning questions you get during your support shifts?
The CS specialists were fast at hand and provided us with seven of the most asked questions in mBitcasino. Today, we’ll answer them, with the help of our awesome customer support specialists!
How do I get a bonus?
Bonuses are a big part of a casino. Players like them, providers usually play around with them when pitching a new race and casinos hand them out. When starting out in a new casino, the most asked question is How do I get a bonus?
At mBit, certain bonuses are automatically activated for you, requiring no additional steps to redeem them other than making a deposit. However, there are certain bonuses that require opting in. You can see them in the Deposit tab.
If you need new bonuses, you can check out the crypto Promotions page, where you’ll constantly find new Races. Also, on our homepage you’ll see the active tournaments, everyone having a dedicated page where you can read specific details.
I have made a BTC deposit but the funds are still not in my account. What can I do?
Online crypto casinos work without a hinge 99.9% of the time. Sometimes though, you’ll experience that 0.01% of troubles and that can be frustrating. However, if you made a BTC deposit but the funds are still not in your account, our customer support team mentions the following:
You don’t need to be concerned because our uploading service is functioning correctly. However, please make sure that your deposit transaction is completed and that it has received at least one confirmation. If you’re still experiencing issues, please don’t hesitate to contact our customer service team through live chat right away. We’re always ready to help you resolve any problems you may encounter.
If that’s not the case, maybe you just need to wait a few more moments until you’ll get the funds in your account!
I have requested a withdrawal but it was not yet processed. Where did my funds disappear?
Oh, don’t worry – if you’ve requested a withdrawal but it was not yet processed, your funds are safe. Once the transaction is approved, your funds will be on their way to the address you provided when making the request.
The lag is due to approval and processing waiting times, but with the help of the blockchain, it doesn’t usually take too much time.
I have just made an account. How do I get my Welcome Package?
Oh, our Welcome Package – where you can enjoy up to 4 BTC in bonuses. It consists of three bonuses that can be claimed for your first three deposits at Mr. Bitty’s casino.
Please make sure you enable the bonus from your Bonuses page before making the deposit. Once you do that, the bonus will be automatically added as soon as the deposit reflects on your account.
First Deposit Bonus includes:
https://www.mbitcasino.io/promotions/first-deposit-bonus
Second Deposit Bonus:
https://www.mbitcasino.io/promotions/second-deposit-bonus
Third Deposit Bonus includes:
https://www.mbitcasino.io/promotions/third-deposit-bonus
If you want to learn more about mBitcasino Welcome Package, we have also prepared a blog entirely for you!
What are the available deposit and withdrawal methods?
mBitcasino is a crypto-only casino and we provide fast and secure deposits & withdrawals for the following cryptocurrencies:
- BTC (Bitcoin),
- ETH (Ethereum) – only ERC-20 protocol is supported,
- BCH (Bitcoin Cash),
- LTC (Litecoin),
- DOG (Dogecoin),
- USDT (Tether) – only ERC-20 protocol is supported,
- XRP (Ripple).
As soon as you create an account, you can view all the currencies available within your profile’s dashboard: https://www.mbitcasino.io/#general
Scroll down to see the full list and choose the currency you prefer.
You’ll notice each one has a ‘Deposit’ and ‘Withdraw’ button to the right, which will take you to the payment methods available for the option and currency you selected.
Once you select the preferred currency, a deposit address will be generated for that specific currency. You can find the address in the Deposit page, it can be used to deposit funds in your mBit account.
What are the minimum and maximum deposit amounts?
Every player has a certain gaming budget (which we advise for and urge to not overplay), casinos also have a minimum and maximum deposit amount.
The minimum deposit amount per transaction for each currency is:
- 0.00035 BTC (0.35 mBTC)
- 0.010 ETH
- 0.05 BCH
- 0.14 LTC
- 115 DOG
- 10 USDT
- 25 XRP
When sending a transaction, please always make sure to take into consideration the blockchain fee. We do not take a fee for your deposit, but there is a miner fee you pay for each transaction and some wallets will take this fee out of the amount you wish to send.
Before sending the transaction, please always make sure to double-check the fees in order to make sure that the deposit will not be below the minimum.
We do not receive deposits bellow minimum, they are permanently lost on the blockchain.
Please note that minimum deposit values are driven by coin volatility and can change periodically.
At the moment, there is no maximum deposit amount per transaction.
How can I experience USD Play?
USD Converter is a feature within the game that displays the value of your bets in USD. Crypto can sometimes get frustrating, but with the USD converter, those problems go away!
While we appreciate cryptocurrencies, we understand that quickly calculating your betting strategies in mBTC or other units can sometimes be challenging. With USD Play, you now have the choice to view all values in USD. We utilize well-established crypto statistics to present the closest fiat equivalent to your preferred cryptocurrency, and these values are updated every 30 minutes.
Does it convert crypto to fiat?
USD Play does NOT convert your crypto balance into fiat, it’s just an alternative viewing option. You can’t buy crypto either. All it does is show you the equivalent of how much you spend in USD.
If you want to learn more about the USD Play from mBitcasino, check out our guide for USD Play!
These answers have been kindly provided by Christiana and the entire Customer Support team. Contact them whenever you need – they’re a click away!
